Topics: International Speakers Bureau, Inc. |
Fee Range: $5,001 to $10,000 (fee note) |
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 Biography: For the past twenty years, corporate groups and associations throughout the U.S. and beyond have trusted Phillip Van Hooser to keynote their events, create customized training solutions for their people, and provide personalized coaching for their key leaders. His reputation for transforming managers into leaders and service providers into service professionals has proven to be a sure bet. As a manager for FORTUNE 500 heavy manufacturing and consumer products companies and a director for a locally owned community bank, Phil knows firsthand the methods that equip executives and managers to lead their people more effectively and serve their customers more successfully. His best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, and his management training system, The Leadership Journey, have been used by corporations across the U.S. to help their people become more successful leaders and service professionals. When Phil's strategies are implemented, organizations and individuals ▪ experience lower turnover rates and higher productivity ▪ enjoy improved management/employee relations ▪ manage change efficiently and maximize the opportunities it brings ▪ know what motivates today's "new breed" of employee ▪ communicate successfully with co-workers, superiors and customers ▪ develop a renewed spirit for serving their employees and customers Van Hooser's 700 plus clients and their unique organizational circumstances have afforded him a diverse array of leadership and customer service case studies from which to learn. Phil's reputation is built on ensuring his customers are satisfied with his work. Over two-thirds of his clients have invited him back repeatedly because they know ▪ Phil will work to understand their unique organizational situation ▪ he will create a customized keynote, training or coaching solution to address their needs ▪ Phil will deliver what he promises and will be easy to work with! His clients include such well-known corporations as KFC, Osram Sylvania, KeyBank, P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG and Verizon. A longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation. Phil is also a member of the Speaker Hall of Fame and currently serves as Vice President of the National Speakers Association. |
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Programs: Phil custom designs each keynote, training and coaching solution to meet the unique goals of each client. The following summaries represent some of the issues Phil might address. Transformational Leadership Competitive, growth-oriented businesses need leaders their employees will consistently follow. Through pointed, thought-provoking discussions, executives and managers experience key leadership ideas drawn from the real work world -- ideas that can be quickly transferred to current circumstances to create immediate improvements. Phil presents solutions for complex leadership issues like: ▪ establishing trust through leadership ▪ equipping leaders to empower their people ▪ managing change and maximizing the opportunities change brings ▪ motivating today's new breed of workforce ▪ handling conflict and confrontation ▪ and building cohesive, high performance teams. 6 Secrets of Service Professionalism Based on his bestselling book about one special cab driver who taught him the secrets of exceptional customer service, Phillip Van Hooser shows business leaders how applying these techniques to their own enterprises will ensure customer satisfaction and build long-term loyalty! These strategies from Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, work for company executives, managers and frontline staff. Anyone who has direct contact with any customer can build profitable, long-term customer relationships with these proven strategies! You will learn how to: ▪ connect immediately with every customer ▪ design a personalized service solution for each customer's needs ▪ offer special treatment that creates a lasting, positive impression ▪ create winning, long lasting relationships with your customers ▪ turn your customers into repeat buyers who recommend you to their friends. |
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