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The Brain Science of Performance
MANAGING EMOTIONS IN A COMPLEX WORLD

The current environment of complexity and uncertainty is exacting a great toll on many individuals - not just leaders. It is affecting performance, creativity and the critical connections between team members and it is even causing problems at home. It doesn't have to be this way!

While there are certainly unique challenges being faced today, there is also robust research that points a way forward. Data are clear that some individuals respond differently to stress and turbulence and this different way of responding has consequences - for themselves, their brains, their team, their organization and for their family.

In this program, which is targeted at non-leaders and leaders alike, participants will learn tools to manage their emotions more effectively in the midst of uncertainty and turbulence. They will learn how, under the pressure of change or difficult to manage relationships, they are at risk to fall into 'default behaviors', causing them to have impact that they don't intend. Among the many consequences are that they lose connection to key individuals or customers, allow conflicts to fester on a team - causing good people to shut down, become disengaged or leave - and impact their own ability to sustain best performance.

The Motivation Myth:
High Performance Sales is Not Driven by Motivation, But by Managing Setbacks Effectively

Create a more resilient sales force that can handle ups and downs more effectively while connecting to your most important clients more intimately.

You will learn:
• The key qualities that differentiate the top 20% of sales people
• What customers buy and why that should change the way you sell
• How to stay Patient, Positive and Prepared in the middle of setback
• How to bounce back from setbacks the way Olympic medalists and professional athletes do

Playing Big (tm):
The Four Decisions that Differentiate Leaders in Uncertain Times

Drive performance in times of uncertainty by delivering on the two key sustainability factors: Retaining best and brightest and winning at customer loyalty.

You will learn:
• The 3 Traps and 4 Decisions all leaders face to Play Big(tm) when they undertake change.
• The principle reason well-intentioned leaders Play Small ? and how that drives away their best performers and best customers.
• How the best leaders help others Play Big(tm) and drive sustainable results.

Redefining Leadership:
What Highly Effective Leaders Do

Learn how to manage emotions more intelligently to lead more effectively.

You will learn:
• The 2 key reasons individuals get promoted and achieve results.
• Why smart people fail. The brain science behind high performance.
• That emotions are infectious ? as a leader you have the power to unleash best performance or to sabotage it.
• Why Emotional Intelligence counts for more than IQ for leadership performance.

The Big Disconnect: Why most (well intentioned) Leaders miss out on engaging the next (well intentioned) Generation

What is Going on at Your Hospital?: Ongoing change and turbulence in hospital systems and in health care causing immense people strain

Emotional Intelligence: The Powerful Lever of High Performance

Managing Emotions: Building the High Performance Team

Managing Setbacks: The Key to Exploding Sales

Getting to the Top and Living to Enjoy It!

EQ Coaching for Kids: Raising Emotionally Intelligent Children

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